Reference

Privacy Policy – Your Account, Your Control

We take your personal information seriously. This policy explains what data we collect when you open an account, how we use it to deliver your lobby and payments…

Data you controlClear collection practicesTransparent retentionDirect support access
asian4d apk Privacy Policy – Your Account, Your Control
REACH OUR TEAM

Privacy Questions – How to Contact Us

Team online

Email Support

Send privacy inquiries to our data protection team. Responses to data access and deletion requests are processed within 10 business days. Include your account number and the specific request in your message.

Live Chat

Our chat agents can help you update your profile information, confirm what data we hold, or escalate privacy concerns. Available during your local Jakarta business hours, Monday to Friday.

Account Settings

You can update your name, email and phone directly in your account settings under Security. Changes take effect immediately and are logged in your account history for transparency.

HOW WE SECURE IT

Data Protection and Your Rights

Encryption and Storage

Your account credentials and payment details are encrypted using industry-standard protocols. Servers are protected with firewalls and access controls. We do not store full payment card numbers; only tokenised payment references are kept on file.

Cookie and Tracking

We use cookies to remember your login preferences and track site performance. You can disable non-essential cookies in your browser settings without losing account access. Session cookies expire automatically when you log out.

Account Access Control

Your account is protected by password and optional two-factor verification. Only you and our support team with proper authorisation can view your personal data. You can revoke third-party app permissions anytime in your account security page.

Data Retention and Deletion

Active account data is kept for the duration of your membership. Closed accounts are archived for 36 months to meet regulatory requirements, then permanently deleted. You can request early deletion where local law permits.

Your Rights to Your Data

You have the right to request access to all your personal information, correct inaccurate data, and request deletion of your account. Submit requests through live chat or email. We confirm receipt and respond within the timeframe required by applicable local law.

Breach Notification

If a security incident affects your data, we notify you immediately via the email on file. We also inform relevant authorities where required by law. Our incident response team works to secure the system and prevent further unauthorised access.

Frequently Asked About Your Privacy

Your account data remains in our archive for 36 months to satisfy regulatory and payment compliance requirements. After that period, all personal information is permanently deleted from our systems. You can request earlier deletion where local law permits by contacting our support team.

Payment information is encrypted during transmission and storage. We do not retain full payment credentials; only a secure token is saved for future transactions. Each withdrawal is verified against your registered account details before processing to prevent fraud.

Yes. Submit a data access request through live chat or email with your account number. We compile your information within 10 business days and provide it securely. Your data includes profile details, transaction history and device records associated with your account.

We do not sell your personal data to advertisers or third-party marketers. We share only essential information with licensed payment processors to complete DANA, OVO, GoPay and QRIS transactions. All partners are contractually bound to protect your privacy.

Active transaction records are maintained throughout your account lifetime for dispute resolution and withdrawal verification. After account closure, records are archived for 36 months to comply with financial regulations, then securely deleted.

Contact our support team immediately via live chat or email with details of the concern. Our security team investigates and responds within two business days. We also have procedures to notify authorities if a breach has occurred and local law requires notification.

Cookies track your session, remember your preferences and analyse site usage. Essential cookies cannot be disabled without breaking login functions. You can manage non-essential cookies in your browser settings or our privacy centre without affecting your account access.